Shipping policy

We ship to addresses in the United States.

Shipping cost

Standard shipping is free on every order, with no minimum spend.

Delivery times

Step	Time
Order processing	1 to 3 business days
Transit after dispatch	5 to 7 business days
Total, from order to arrival	6 to 10 business days

These are estimates, not guarantees. Carrier delays, weather and holiday periods can add time.

Tracking

You'll receive a tracking number by email once your order ships. Tracking can take 2 to 3 business days to show its first update.

Multiple packages

If you order more than one pair, they may ship separately and arrive on different days, each with its own tracking number.

Duties and taxes

Import duties are covered by us, and we handle customs, so there's nothing to pay on delivery. Sales tax, where it applies, is calculated at checkout and is not included in product prices.

Delays and lost parcels

If your tracking hasn't moved for 10 business days, contact us and we'll chase it with the carrier. If your parcel hasn't arrived 30 days after the latest delivery estimate, we'll issue a full refund.

Damaged or incorrect items

Please let us know within 7 days of delivery, with photos, and we'll make it right.

Questions? Email us at support@nexawillow.com.