Refund Policy

At NexaWillow, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

Refund requests must be submitted within 30 days of receiving your order. To qualify for a refund, the item must be unused, in its original condition, and returned in its original packaging.

Non-Refundable Items

Certain items are not eligible for refunds, including:

Gift cards
Clearance or final sale items
Products that have been used, damaged, or altered after delivery

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will review your request and provide a replacement or refund where applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

If the return is due to our error or a defective product, we will cover the return shipping costs. For all other returns, customers are responsible for return shipping expenses unless otherwise stated.